Cancellation and Returns
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the ‘Contact-us’ page with the following details: date of order, order number, and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.
The retune may be subject to the following conditions:
a. In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to contact the within 2 days with the customer service team by sending a return request with a picture of the product to the return department at [email protected]
b. Upon receiving your complaint, Nutrio Platform shall verify the authenticity and the nature of the complaint. If Nutrio Platform is convinced that the complaint is genuine, Nutrio Platform will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Nutrio Platform reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Nutrio Platform in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Nutrio Platform shall not in any manner be held liable for the same.
c. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, Nutrio Platform requests you to refuse to accept delivery and inform Nutrio Platform at the earliest. The return process of the product may be restricted by Nutrio Platform depending on the nature and category of the product.
d. In order to return any products sold through the Nutrio Platform, you are required to comply with the following conditions:
i. For non-damaged/ non-defective products, you shall be allowed to return the product within the time frame if displayed on the website at the time of purchase;
ii. Please notify Nutrio Platform of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Nutrio Platform E-commerce/Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;
iii. Nutrio Platform will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Nutrio Platform is unable to do so, Nutrio Platform will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Nutrio Platform;
iv. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card, invoices, etc.;
v. Nutrio Platform offers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not properly described is the Merchant or seller’s responsibility. If applicable, you also authorize Nutrio Platform to place the return shipping costs on your invoice;
vi. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
vii. The returned products are subject to verification and checks by Nutrio Platform in order to determine the legitimacy of the complaint/ return;
viii. In the event the return of a product is duly accepted by Nutrio Platform, the value of such product, as originally paid by you during acceptance of delivery of the product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you, in case to case the return shipping charges and a stocking fee might be applicable. Refunds will be processed based on the mode of payment and Nutrio Platform will credit your refunds directly into the Nutrio Platform Wallet account/source of payment or Bank Account. Refunds will be subject to the following:
a. Orders paid online will be refunded instantly through the Nutrio Platform Wallet/source of payment/ Bank Account;
b. For Cash on Delivery payments also the amount will be refunded into your Nutrio Platform Wallet/source/ of payment/ Bank Account;
c. You can trigger a request in your Nutrio Platform Wallet to transfer the money from your Nutrio Platform Wallet to your bank account, subject to any applicable terms. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy. If for any reason, amounts cannot be returned to your wallet, they will be returned through other modes, subject to you providing the necessary information and cooperation, to Nutrio Platform.
ix. A promo code, once used, shall not be refunded in case of cancellation of order either by you or Nutrio Platform.
x. All returns are subject to the discretion nutrio platform.